Helpdesk & Support
Log a support request.
Our engineers are standing by. Describe your issue and we'll assign the right person, fast. Remote resolution for most problems, on-site escalation when needed.
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P1 Critical, 1-hour response , Business-down issues get an engineer on the line within 60 minutes.
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Remote resolution , Most issues fixed remotely without waiting for a site visit.
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Full audit trail , Every ticket is logged, tracked, and closed with a resolution note.
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Senior escalation path , Direct access to specialist engineers for complex infrastructure issues.
Response SLAs
- P1 Critical
- 1-hour response, business down
- P2 High
- 4-hour response, significant impact
- P3 Normal
- Next business day, standard issues
Critical issue? Call us now: +254 726 051 100
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