3CX Cloud PBX
PBXHOSTINGHosted 3CX phone system with full PBX features, auto attendant, call queues, recordings, and reporting.
- Unlimited extensions
- Auto attendant & IVR
- Call recording & analytics
Authorised Partner · Kenya
3CX Cloud PBX.
Every channel.
A software-based phone system that runs in the cloud. No expensive hardware. Voice, video, live chat, and messaging all in one console. Sentire deploys, hosts, and supports 3CX for businesses across Kenya.
Unified Communications
3CX Cloud PBX
A modern, software-based phone system that replaces expensive hardware PBX with cloud-hosted voice, video, messaging, and call centre features all in one platform.
Microsoft Teams Voice
INTEGRATIONIntegrate 3CX with Teams for native calling, one app for chat, meetings, and phone calls.
- Teams calling integration
- Unified presence
- Direct routing support
3CX AI Features
AIAI-powered call transcription, sentiment analysis, and automated call summaries.
- Call transcription
- Sentiment detection
- Auto-generated notes
3CX CRM Integration
CRMSYNCAutomatic call logging to Salesforce, HubSpot, Zoho, and other CRM platforms.
- Salesforce integration
- HubSpot sync
- Click-to-call linking
3CX Omnichannel
MESSAGINGChat, SMS, WhatsApp, and Facebook Messenger integrated into one 3CX console.
- Live chat widget
- SMS routing
- WhatsApp Business integration
Voice & Call Centre
VoIP Systems & Numbers
End-to-end voice connectivity, from SIP trunk provisioning and new number setup to call centre management for high-volume inbound and outbound operations.
VoIP System Deployment
DEPLOYMENTComplete VoIP setup, SIP trunks, IP phones, softphones, and network configuration.
- SIP trunk provisioning
- Network optimization
- Phone configuration
Call Centre Solutions
CALLCENTREPurpose-built for high-volume call operations, queue management, wallboards, and agent controls.
- Queue callbacks
- Real-time wallboards
- Call whisper & barge-in
Auto Attendant & IVR
IVRProfessional call menus, after-hours routing, and greetings, configured for your business with no extra hardware.
- Multi-level IVR menus
- After-hours and holiday routing
- Custom greetings and hold music
SIP Trunk Integration
CONNECTIVITYConnect your existing PBX to modern SIP trunks, reduce carrier costs by 40-60%.
- Cost reduction
- Redundant connectivity
- Emergency routing
Unified Communications
Cut your phone bill. Upgrade your communications.
Our engineers handle SIP trunk setup, new number provisioning, handset installation, and staff training. Most clients are live within a week.
FAQ
Common questions about 3CX
Can 3CX handle multiple office locations under one system?
Yes. 3CX supports multi-site deployments where all locations share a single phone system, internal extension dialling, call queues, and conferencing. Each site connects via SIP trunk or internet. Staff at any location can transfer calls to any extension across all sites. Sentire configures and manages multi-site 3CX deployments as a single managed service.
Is 3CX compatible with our existing SIP desk phones?
3CX is compatible with most SIP-standard desk phones from Yealink, Fanvil, Grandstream, Poly, and Cisco. If your existing handsets support SIP, they can typically be provisioned to work with 3CX without replacement. Sentire carries out a compatibility check during the site survey and recommends Yeaster SIP phones where new hardware is needed.
How does 3CX compare in cost to a traditional PABX system?
A traditional on-premise PABX requires hardware purchase, installation, and an ongoing maintenance contract with the hardware vendor. 3CX is software-based, hosted on Azure infrastructure, and licensed per user. The monthly cost for a 3CX hosted service is typically lower than the equivalent PABX maintenance contract, with no upfront hardware investment and the ability to scale up or down without hardware changes.
What is 3CX Live Chat and how does it work?
3CX Live Chat is a web widget that embeds on your website and routes visitor chat messages directly into the 3CX system. Agents handle web chats alongside phone calls and WhatsApp messages in a single interface. Chat transcripts are logged and searchable. Sentire installs and configures the 3CX Live Chat widget for clients whose websites use 3CX — including the Sentire website.
Can 3CX integrate with our CRM or business software?
3CX integrates natively with Salesforce, HubSpot, Microsoft Dynamics, Zoho, and several other CRM platforms. When a call comes in, the CRM record for that number opens automatically. Calls can be logged with one click. For other business software, 3CX provides an API and webhook support. Integration configuration is included in the Sentire managed service for supported CRM platforms.
What infrastructure is required to run 3CX?
Sentire hosts 3CX on Azure cloud infrastructure, which means you need no on-site PBX server. The requirements are a stable internet connection with sufficient bandwidth for your expected simultaneous call volume, SIP-compatible desk phones or headsets for staff who need them, and a SIP trunk from a local provider (Safaricom, Airtel, or Telkom). Sentire provisions and manages all three.