Privacy Policy

Sentire Kenya Limited ("Sentire Kenya", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you use our website (sentire.co.ke) or engage our managed ICT services.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and company name when you submit a contact or enquiry form.
• Job title and business address when you enter into a service agreement with us.
• Payment and billing details when you purchase our services (processed securely by third-party payment providers).
• Communications and correspondence, emails, chat messages, and support tickets you send to us.

We also collect certain information automatically when you visit our website:

• IP address, browser type, and device information.
• Pages visited, time spent on each page, and referring URL.
• Cookie data (see Section 6 below).

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the services you have requested.
• Manage your account, service contracts, and billing.
• Deliver managed ICT support, monitoring, and maintenance under your agreement.
• Send you service-related communications, maintenance windows, renewal reminders, and incident updates.
• Send marketing communications about our services where you have opted in or where we have a legitimate business interest to do so.
• Improve our website and services through aggregate analytics.
• Comply with legal obligations under Kenyan law, including the Data Protection Act 2019.

3. Legal Basis for Processing

We process your personal data on the following legal bases under Kenya's Data Protection Act 2019:

• Contract performance, processing necessary to deliver the services you have contracted with us.
• Legitimate interests, improving our services, preventing fraud, and marketing to existing clients.
• Legal obligation, complying with applicable Kenyan law and regulatory requirements.
• Consent, where you have given us explicit consent, such as subscribing to our newsletter.

4. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers, cloud infrastructure providers, payment processors, and software vendors who process data on our behalf under data processing agreements.
• Technology vendors, authorised partners such as Microsoft, Sophos, and Acronis, where necessary to deliver services under your contract.
• Legal and regulatory authorities, where required by law, court order, or to protect our legal rights.
• Business transfers, in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by Kenyan law. For active client accounts, we retain data for the duration of the service agreement and for seven (7) years thereafter for audit and legal compliance purposes. Website enquiry data is retained for three (3) years unless a service relationship is established.

6. Cookies

Our website uses cookies and similar technologies to improve your experience. We use:

• Essential cookies, required for the site to function. These cannot be disabled.
• Analytics cookies, help us understand how visitors use the site. These are anonymised and do not identify you personally.

You can disable non-essential cookies through your browser settings. Doing so will not affect your ability to use our website.

7. Your Rights

Under the Kenya Data Protection Act 2019, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Request deletion of your personal data (subject to legal retention obligations).
• Object to or restrict how we process your data.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya.

To exercise any of these rights, please contact us at info@sentire.co.ke . We will respond within 21 days.

8. Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (TLS), access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

Some of our cloud infrastructure and software vendors are based outside Kenya. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, including contractual clauses and vendor data processing agreements, consistent with the Kenya Data Protection Act 2019.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or contacting you directly. The "Last updated" date at the top of this page shows when it was last revised. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our data protection contact at: