3CX AI Receptionist & Transcription
3CX's built-in AI answers calls 24/7, routes callers, handles FAQs, and transcribes every conversation automatically, so no call goes unanswered and every interaction is searchable.
Key highlights
- AI Receptionist handles inbound calls after hours and during peak
- Natural language caller routing without DTMF menus
- Automatic call transcription and conversation summary
- AI voicemail transcription delivered to email
- Integrated with 3CX call queues and hunt groups
A receptionist that works every hour of every day
The 3CX AI Receptionist answers every inbound call, at 8am, at 10pm, during lunch, when your team is on a call, during a public holiday. It asks callers what they need in natural language, routes them to the right person or queue, answers common FAQs from a knowledge base, and takes a message when nobody is available. It doesn't get tired, doesn't put callers on hold with silence, and doesn't need to be managed daily once configured.
Included in 3CX, not an add-on cost
3CX AI features, including the AI Receptionist and call transcription, are included in the 3CX PRO and ENT plans at no additional per-feature cost. Businesses already licensed on these plans can activate AI capabilities without any licensing change.
AI Receptionist
The 3CX AI Receptionist replaces static IVR menus ("Press 1 for sales, Press 2 for support") with a natural language interface. Callers describe what they need in their own words. The AI understands the intent, matches it to a department or individual, and transfers the call or takes a message, with context passed to the receiving agent so they know why the caller is calling before they pick up.
For after-hours calls, the AI Receptionist can handle the full interaction, collecting a callback request, answering from an FAQ knowledge base, or routing to an on-call number for urgent matters, without involving a human unless the caller's need meets a defined threshold.
Call transcription and summaries
Automatic transcription
Every call is transcribed automatically and stored with the call recording. Transcripts are searchable, find any call by what was said, not just who called or when. Critical for compliance, dispute resolution, and training.
AI call summary
After each call, 3CX AI generates a short summary of what was discussed and any action items. Agents get a summary without listening to the full recording, saving significant time for teams that handle high call volumes.
Voicemail to text
Voicemails are transcribed and delivered to the recipient's email. Read your voicemails during a meeting instead of listening to them afterwards, and search voicemail history when you need to reference a specific message.
Sentire deployment
Sentire configures the 3CX AI Receptionist as part of the 3CX Cloud PBX deployment, mapping your business's call flows, defining the knowledge base for FAQ answers, and integrating AI routing with your existing hunt groups and queues. AI features work across 3CX Web Client, Desktop App, and Mobile App, no separate interface for agents.
How many calls does your business miss?
Most businesses can't answer that question because missed calls don't appear in their reporting. 3CX AI Receptionist answers every call, and its reporting shows you exactly what happened on every inbound attempt. Ask Sentire to show you a demo.
Also in Hosted PBX
3CX Cloud PBX
3CX hosted in the cloud. No on-premise hardware. Extensions, hunt groups, IVR, voicemail, call queues. Managed and supported by Sentire's certified 3CX engineers.
Microsoft Teams Voice
Direct Routing for Microsoft Teams. Make and receive external calls through Teams. Integrates with existing Microsoft 365 subscriptions. No separate desk phone required.
Call Recording and Analytics
Automatic call recording, storage, and retrieval. Call reports showing duration, volume, missed calls, and peak hours. Useful for compliance, quality assurance, and staff performance.
3CX CRM Integration
3CX connects to Salesforce, HubSpot, Zoho, Microsoft Dynamics, and other CRMs, logging calls automatically, showing caller records on screen, and enabling click-to-dial from your CRM.
3CX Omnichannel, WhatsApp, Facebook & Live Chat
3CX routes WhatsApp Business, Facebook Messenger, and website live chat into the same agent interface as phone calls, one queue, one team, every channel.
Get it done right
Let Sentire handle your 3CX AI Receptionist & Transcription.
Our engineers are based in Nairobi and support businesses across Kenya. No lengthy contracts. Just reliable, expert IT delivered as a service.