On-Site Engineering
When remote support is not enough, our engineers come to you. Hardware, cabling, server rooms, and hands-on fixes across Nairobi and beyond.
Key highlights
- Dispatch to any Nairobi location within 4 hours
- Hardware installation, replacement, and repair
- Server room setup and structured cabling
- Site surveys and infrastructure assessments
When the problem needs hands, not a remote session
Some IT issues can't be fixed through a screen. A failed hard drive, a misbehaving network switch, new workstations to deploy, or a server room that needs cabling. These issues require an engineer on the ground. Sentire's on-site team is based in Nairobi and dispatches to your location fast, without the friction of finding, briefing, and trusting a stranger from an ad-hoc callout service.
Managed clients get priority dispatch
On-site engineering is built into Sentire's managed IT plans. Rather than waiting days for a contractor, managed clients get priority scheduling. typically within 4 hours for urgent issues and next-day for planned work.
What our on-site engineers handle
Hardware installation and replacement
Whether you're deploying new workstations, replacing a failed server component, or upgrading storage, our engineers handle the physical work end to end. unpacking, racking, cabling, configuring, and testing before they leave. We source and supply hardware where needed, so you're not chasing multiple vendors.
Structured cabling and network infrastructure
Messy cabling is more than an eyesore. it's a reliability problem. Our team designs and installs structured cabling for offices of any size, from a 10-person startup to a multi-floor operation. We work with Cat6 and fibre, install patch panels, label everything, and document what was done so whoever manages the network after us isn't starting from scratch.
For new network builds and upgrades, we work alongside our networking and infrastructure team to ensure the physical layer matches the logical design.
Server room setup and management
Your server room is the physical heart of your on-premise infrastructure. We set up rack systems, install UPS units, configure environmental monitoring, and ensure airflow and power redundancy meet the requirements of your equipment. For businesses moving toward hybrid cloud, we help plan which workloads stay on-premise and which move to Microsoft Azure.
Site surveys and assessments
Before recommending any infrastructure change, we assess what you have. A site survey covers your existing cabling, power, cooling, hardware inventory, and network topology. and produces a written report with prioritised recommendations. If you've never had a formal IT assessment, this is the starting point.
Coordinated with your remote support
On-site visits don't happen in isolation. Because we also provide your remote helpdesk, our engineers arrive already knowing your environment. your network layout, your servers, your critical users. There's no briefing from scratch. If a job that started remotely needs a physical visit, the same team handles it end to end.
Based in Nairobi. Available across Kenya.
Our primary service area covers Nairobi. CBD, Westlands, Upper Hill, Industrial Area, Karen, Gigiri, and surrounding areas. For businesses outside Nairobi, speak to us about planned site visits and project-based work.
Also in Managed IT Support
Remote Helpdesk Support
Fast, reliable IT support delivered remotely. Your staff spend less time waiting and more time working.
Server & Infrastructure Monitoring
Round-the-clock monitoring of your servers, network, and critical systems. Problems caught and fixed before your business notices them.
Endpoint Management
Every laptop, desktop, and mobile device in your business: managed, patched, and secured. No extra burden on your staff or your budget.
Asset & Licence Management
A complete, accurate picture of every IT asset and software licence in your business. No overspend, no lapses, and no audit surprises.
IT Strategy & Roadmap
A clear, realistic IT plan aligned to your business goals. Technology becomes a competitive advantage, not a cost centre.
Get it done right
Let Sentire handle your On-Site Engineering.
Our engineers are based in Nairobi and support businesses across Kenya. No lengthy contracts. Just reliable, expert IT delivered as a service.