New Number Provisioning
Get a new local Kenyan business number via Safaricom, Airtel, or Telkom SIP trunk — provisioned and active before your VoIP system goes live.
Key highlights
- New geographic and non-geographic numbers via Kenyan carriers
- Safaricom, Airtel, and Telkom SIP DDI provisioning
- Numbers active and tested before go-live
- Carrier redundancy: route calls across two providers
- Additional numbers and extensions added at any time
A new business number, ready when your VoIP system is
Number porting — transferring an existing number from one carrier or system to another — is not currently supported by Kenyan carriers for VoIP deployments. What IS available is getting a new Direct Dial In (DDI) number provisioned directly via Safaricom, Airtel, or Telkom SIP trunks. For most businesses moving to VoIP, a new number is an opportunity: a clean, professional number that is associated with your cloud phone system from day one, with no legacy baggage.
What about my existing number?
Your existing mobile or landline number can continue to be used as a contact number, with calls forwarded to your VoIP system. Sentire configures call forwarding from your existing number to your new VoIP DDI as part of the transition, ensuring no calls are missed during the changeover period.
Number provisioning options
Safaricom DDI numbers
Safaricom Business SIP trunks provide DDI numbers on Kenya's largest network, with competitive rates for calls terminating on Safaricom mobile. Sentire handles the Safaricom Business registration, SIP authentication, and number assignment.
Airtel DDI numbers
Airtel Business SIP provides DDI numbers and competitive rates for Airtel-to-Airtel calls. Configuring Airtel SIP alongside Safaricom gives your business carrier redundancy: if one provider has an outage, calls automatically route via the other.
Telkom Kenya landline numbers
For businesses that need a traditional Nairobi landline number format (020 prefix), Telkom Kenya SIP trunks provide landline DDI numbers that behave as local geographic numbers while routing through your VoIP system.
Multiple numbers and extensions
Your VoIP system is not limited to one number. Departments, teams, and even individual staff members can have their own DDI numbers, all routing through the same 3CX platform and manageable from the same admin console. Additional numbers are provisioned quickly as your business grows.
Transition approach
Sentire provisions and tests your new DDI numbers before your VoIP system goes live. On go-live day, your new numbers are active and routing correctly. For the transition period, call forwarding from your old number to the new DDI ensures no inbound calls are lost while you communicate the number change to your customers and update your marketing materials.
New number provisioning is part of Sentire's VoIP communications service, delivered alongside VoIP system deployment and SIP trunk integration.
Ready to set up your business phone system?
Sentire will advise on the right carrier combination for your call volumes and provision your new numbers as part of the full VoIP deployment. Most businesses are live with a new number and a fully configured phone system within five working days.
Also in VoIP & Communications
VoIP System Deployment
Full 3CX VoIP deployment from planning through go-live. Hardware IP phones. softphones on desktops. mobile apps. Number porting from Safaricom and Airtel included. Operational within 5 days.
Call Centre Solutions
Multi-agent inbound call queues. IVR menus. wallboard displays for real-time monitoring. Supervisor controls. Built on 3CX. All without expensive proprietary call centre software.
Mobile and Remote Working
Make and receive business calls from anywhere. iOS and Android apps. Works on WiFi or 4G. Remote staff are as connected as office staff. No separate SIM or device required.
SIP Trunk Integration, Safaricom, Airtel & Telkom
Direct SIP trunk connections to Safaricom, Airtel, and Telkom Kenya, bringing your business numbers onto your VoIP platform with local call rates and carrier-level redundancy.
Get it done right
Let Sentire handle your New Number Provisioning.
Our engineers are based in Nairobi and support businesses across Kenya. No lengthy contracts. Just reliable, expert IT delivered as a service.