Auto Attendant & IVR Design
Custom call menus, after-hours routing, and professional greetings configured for your business, included in every 3CX deployment at no extra cost.
Key highlights
- Multi-level IVR menus routed to the right department or person
- After-hours routing to voicemail, on-call number, or message
- Holiday and weekend schedules configured in advance
- Custom greetings and hold music professionally recorded
- No extra hardware or licensing, built into 3CX
Every call answered professionally, every time
When a customer calls your business, the first thing they hear defines how they perceive you. An auto attendant answers every call with a consistent, professional greeting, routes callers to the right person or department, and handles after-hours calls so nothing falls through the cracks. 3CX includes auto attendant and IVR capabilities in every hosted PBX deployment, configured by Sentire as part of your setup.
Included in every 3CX deployment
Auto attendant and IVR design is not a premium add-on. It is configured as a standard part of every 3CX Cloud PBX deployment Sentire delivers. You describe how your business handles calls, and Sentire builds the call flow to match.
What Sentire configures
Main auto attendant greeting
A professional greeting that plays when callers reach your main number during business hours. Options for callers are presented clearly, whether that is dialling by name, selecting a department, or reaching the reception queue.
Multi-level IVR menus
For businesses with multiple departments or locations, multi-level IVR routes callers through a logical menu. Sales, support, billing, and administration each get their own routing path. Callers reach the right person faster, and agents spend less time transferring calls.
After-hours routing
After-hours calls get a different greeting and routing: callers can be offered voicemail, an emergency contact, or a callback request. Holiday schedules are configured in advance so routing changes automatically on public holidays without manual intervention.
Hold music and queue messaging
Callers placed in a queue hear hold music or custom messaging rather than silence. Custom on-hold messages can promote services, provide opening hours, or direct callers to your website.
What does your caller hear right now?
Call your own business number from a mobile. If the experience does not match the impression you want customers to have, it is worth fixing. Sentire designs and configures your entire call flow as part of the 3CX deployment, no additional cost, no separate project.
Also in Hosted PBX
3CX Cloud PBX
3CX hosted in the cloud. No on-premise hardware. Extensions, hunt groups, IVR, voicemail, call queues. Managed and supported by Sentire's certified 3CX engineers.
Microsoft Teams Voice
Direct Routing for Microsoft Teams. Make and receive external calls through Teams. Integrates with existing Microsoft 365 subscriptions. No separate desk phone required.
3CX AI Receptionist & Transcription
3CX's built-in AI answers calls 24/7, routes callers, handles FAQs, and transcribes every conversation automatically, so no call goes unanswered and every interaction is searchable.
Call Recording and Analytics
Automatic call recording, storage, and retrieval. Call reports showing duration, volume, missed calls, and peak hours. Useful for compliance, quality assurance, and staff performance.
3CX CRM Integration
3CX connects to Salesforce, HubSpot, Zoho, Microsoft Dynamics, and other CRMs, logging calls automatically, showing caller records on screen, and enabling click-to-dial from your CRM.
Get it done right
Let Sentire handle your Auto Attendant & IVR Design.
Our engineers are based in Nairobi and support businesses across Kenya. No lengthy contracts. Just reliable, expert IT delivered as a service.