Security System Maintenance
Keep your CCTV and access control systems running reliably. Firmware updates, storage management, user administration, and preventative care. No surprises.
Key highlights
- Quarterly firmware updates for cameras and controllers
- Storage management and archive planning
- User account provisioning and deprovisioning
- System health checks and failure prevention
Installed systems require ongoing care
A CCTV system or access control installation is not a set-it-and-forget-it proposition. Firmware updates for cameras and controllers are released regularly to patch security vulnerabilities and add functionality. Storage fills up and needs archiving or expansion. New staff need access provisioning. old staff need to be revoked. Occasional cameras or door locks fail and need replacement. Without maintenance, systems degrade silently until something breaks unexpectedly.
Proactive vs. reactive
Reactive maintenance waits for something to fail. then you call for emergency repairs at premium rates and deal with gaps in coverage. Proactive maintenance prevents failure before it happens. a bit of time each quarter. staying on top of updates and issues. and avoiding the much larger cost of emergency response. Sentire's maintenance service keeps you on the proactive side.
Firmware and software updates
Camera firmware is updated regularly by manufacturers. Some updates are critical security patches. some are performance improvements. Some add new features. We handle the entire update process: downloading the latest firmware for each device, scheduling a maintenance window (usually off-hours), applying updates, and verifying that the system comes back up correctly.
For ZKTeco access control systems, we update controller firmware and the management software the same way. Critical updates are applied promptly. non-critical updates are batched into quarterly cycles to avoid excessive maintenance windows.
Storage and archiving
IP cameras record continuously, or on motion. Either way. storage fills up. Our maintenance service monitors NVR disk usage and alerts you well before capacity is reached. We help plan expansion: add more storage. or archive older footage to external media. Some organisations need to keep 90 days of footage for compliance. others need 30 days. we configure retention policies to meet your legal and operational needs without wasting storage.
User account management
When someone joins your organisation, they need access provisioned. when they leave. access must be revoked. For organisations using biometric access control, that means enrolling new staff fingerprints and deleting departing staff. For card systems, issuing new cards and deactivating old ones. For remote access, creating user accounts in the monitoring app and removing old accounts.
We handle all of this as part of scheduled maintenance or on an ad-hoc basis. New starter arriving on Monday. we provision their access over the weekend. Staff departing Friday. access is revoked by end of business that day. it's the kind of operational support most IT teams take for granted but that security systems often lack.
Integrated with HR systems
Where possible. we integrate access control with your HR system so that changes in HR (new hire. staff departure) automatically trigger changes in access control. no manual work. no forgotten deprovisioning.
Maintenance and replacement
Cameras, door locks. and network storage equipment have a finite lifespan. A camera lens gets dirty and needs cleaning. a door lock actuator wears out and needs replacing. a switch fan bearing fails. We conduct quarterly health checks to spot these issues before they cause problems.
As part of your managed IT service
Security system maintenance works best when it's integrated with your broader IT infrastructure management. A failing NVR storage disk should be caught by your infrastructure monitoring. a camera with network issues should be visible in your network health reports. We link your security systems into your overall managed IT service so nothing falls through the cracks.
Your security system, reliably maintained
Security system maintenance is unglamorous work. It doesn't prevent theft or catch criminals. but it ensures that when you need your CCTV system or access control. it works. Sentire's maintenance service keeps your systems at peak reliability. so you can focus on your business.
Also in CCTV & Access Control
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Get it done right
Let Sentire handle your Security System Maintenance.
Our engineers are based in Nairobi and support businesses across Kenya. No lengthy contracts. Just reliable, expert IT delivered as a service.